How to Submit an Intercom Ticket

Non-Working Hours: 05:00 PM – 05:00 AM UTC

Note that this is an additional way to report issues to our team. Even during non-business hours, you can open a chat session as it was previously (or you can use this option if you don't want to leave your email).

We understand that this change may require some adjustment on your part, but it will ultimately benefit both the community and our support team.

Please note that urgent or critical issues, such as system outages or security breaches, will still be addressed on a 24/7 basis. Our dedicated Community Drivers team will be available round-the-clock to handle emergencies and ensure minimal disruption to your operations.

We value your understanding and cooperation as we implement this change to enhance our support services. Rest assured, we remain committed to delivering exceptional customer care and support every step of the way. Should you have any questions or concerns, please don't hesitate to contact us during the new working hours.

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