# How to Submit an Intercom Ticket

1. Reach the Intercom Messenger during non-working hours and click the "Submit a ticket" button.\
   ![](https://static.biswap.org/blog/1685695479369.jpg?w=3840)
2. After this, you will see a special message and an option to create your ticket.\
   ![](https://static.biswap.org/blog/1685695490397.jpg?w=3840)
3. In this window, you must fill in all the fields, starting with entering an email to get ticket status notifications.\
   ![](https://static.biswap.org/blog/1685695500662.jpg?w=3840)
4. Then, provide us with a short title for your ticket.\
   ![](https://static.biswap.org/blog/1685695524057.jpg?w=3840)
5. Then, give us a detailed description of your issue. Feel free to make it as detailed as possible. Insert links, if necessary.\
   ![](https://static.biswap.org/blog/1685695554212.jpg?w=3840)
6. Next, enter your wallet address.\
   ![](https://static.biswap.org/blog/1685695565730.jpg?w=3840)
7. After that, select your device in a drop-down list.\
   ![](https://static.biswap.org/blog/1685695576330.jpg?w=3840)
8. Enter the name of your wallet app in the corresponding field.\
   ![](https://static.biswap.org/blog/1685697774912.jpg?w=3840)
9. Please, provide us with an expected result before creating a ticket.\
   ![](https://static.biswap.org/blog/1685696252807.jpg?w=3840)
10. After filling in all the fields, click the "Create ticket" button. Your ticket will be processed and responded to in sequence once our support agents are on a shift.\
    ![](https://static.biswap.org/blog/1685696273842.jpg?w=3840)
11. You can also watch in real-time for changes in the status of your ticket within Intercom. You can see examples below.\
    ![](https://static.biswap.org/blog/1685696286391.jpg?w=3840)\
    ![](https://static.biswap.org/blog/1685696340517.jpg?w=3840)\
    ![](https://static.biswap.org/blog/1685696348853.jpg?w=3840)

Note that this is an **additional way** to report issues to our team. Even during non-business hours, you can open a chat session as it was previously (or you can use this option if you don't want to leave your email).

{% hint style="info" %}
Urgent or critical issues, such as system outages or security breaches, will still be addressed on a **24/7 basis**. Our dedicated Community Drivers at [t.me/Biswap](https://t.me/Biswap) team will be available round-the-clock to handle emergencies and ensure minimal disruption to your operations.
{% endhint %}